Thank you for shopping with Lauren Phelps Designs. Below are the terms and conditions that apply to our shipping process.

Processing Time

All orders are processed within 5-12 business days unless otherwise noted on the product listing or during peak holiday seasons. Business days do not include weekends or holidays.

Custom or made-to-order items may have longer processing times, which will be stated in the product description.

Shipping Methods and Delivery

We ship via USPS and UPS, depending on the method selected at checkout and the most efficient option for your order. Delivery timeframes are estimates provided by the carriers and are not guaranteed.

Shipping upgrades (e.g., Priority or Express shipping) refer to transit time only and do not affect order processing times.

Tracking Information

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking details. Please allow 24–48 hours for the tracking information to update.

Lost or Delayed Packages

Once the item has been shipped and accepted by the carrier, it is out of my control. The buyer is responsible for taking all measures to find a lost package. (This includes reaching out to your local postal office.)

If a package is marked as delivered but cannot be found, please check with neighbors or your local post office. Unfortunately, we cannot replace or refund items once they are marked delivered.

International Shipping

International orders may be subject to customs duties, taxes, or import fees. These charges are the buyer’s responsibility and are not included in the shipping cost. We are not responsible for delays due to customs.

Incorrect Addresses

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, the buyer will be responsible for the cost of re-shipping. If you realize there is an error after placing your order, please contact us immediately.

Returned Packages

If a package is returned to us as undeliverable, we will contact you to arrange re-shipment. Additional shipping fees will apply.

© Copyright 2015-2026 RL Phelps Holdings, LLC d/b/a Lauren Phelps Designs®.  All rights reserved.  Lauren Phelps Designs® products are intended to be used as a design tool, not as a final product. Items, including samples (specifically, washi), are to be used exclusively by the purchaser and are not to be shared or sold by a third party.  Lauren Phelps™, TabTape™, Tip-InTape™, PenPal™, Lauren Phelps Designs Logo®, their tag lines and the look, feel and trade dress of Lauren Phelps Designs are the exclusive trademarks, service marks, and trade dress of Lauren Phelps Designs®.