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Digital items purchased with physical items will not be available to you for download until your entire order is complete! I advise purchasing digital items in a separate transaction for immediate access. Physical freebies will not be sent for digital only purchases.
Please note that I will work to ship orders as fast as possible. Current ship times will is listed as 25-30 business days, however with the majority of items being ready to ship, shipping should be much faster than that. Orders will be processed in the order they were received and the 25-30 is based on business days, excluding weekends & holidays. I DO NOT offer combined orders, as it leads to the possibility of mistakes & I want your order experience to be perfect!
Currently we have a 25-30 day turnaround time (Though it may have been different at the time you ordered. Check your receipt for accurate ship time estimate). While I do make every effort to ship in advance of that deadline, it cannot be guaranteed, nor should it be expected.
Orders processed by ME to an Authorized Retailer for local carrier shipping at a discount rate to you could take additional delivery time. Actual delivery time will depend on the shipping method by your local carrier and is different may differ from the estimated shipping time.
When your package ships, you will receive an email (your LPD account email). Generally, when these emails are received, your package should already show acceptance and/or tracking. Please add email@example.com to your safe sender list.
If this is your first time ordering, your order confirmation email might go to your spam folder. To avoid this, please make sure to add firstname.lastname@example.org to your email address book or as a safe sender.
You also have 24/7 access to your account and can see the progress of your order in real time as it updates by visiting MY ACCOUNT on the LPD website.
Please check your spam and junk mail folders first. If you still cannot find your notification email, please send me the email you used to make your purchase and your order number, I would be happy to look up a tracking number for you.
NOTE: Actual delivery time will depend on the shipping method you choose & is different than estimated shipping time.
Unfortunately, I can no longer accommodate custom requests.
Please send me a photo of the issue(s) you are describing, along with the order number and the email you used to place your order. The more detail you can provide me, the easier it will be for me to resolve the issue.
Please send me your order number and a description of which item(s) you ordered as well as the description of the item(s) you had actually intended on ordering. I only allow swaps if the order has not begun its order processing/packing cycle. I will follow up to let you know if the swap is possible or not. Digital Items are not eligible for swaps.
Because my shop is made to order & the nature of my product, all sales are final unless a cancellation request is made within 24 hours of purchase, however a refund WILL incur a 10% restocking fee. Digital Items & items on sale are not eligible for refund or cancellation. Please provide me with your order number and the email you used to place your order, and I will check where your order is within the 24 hour cancellation period.
Unless it’s an error on my part, items are non-refundable and non-returnable.
Refund exceptions may be made on a case-by-case basis and WILL incur a 10% restocking fee.