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Lauren Phelps Designs originally launched on Etsy as Paper Problems in 2015 with hit products like our signature frosted wrap cover and the "Perfect Pen Loop."
LPD is now known for exclusive, high quality planner and journaling supplies, semi annual goody boxes, and innovative solutions such as Tip In Tape and Tab Tape.
Because my shop is made to order & considering the nature of my product, all sales are final unless a cancellation request is made within 24 hours of purchase, however a refund WILL incur a 10% restocking fee. Digital Items & items on sale are not eligible for refund or cancellation. Please provide me with your order number and the email you used to place your order and I will check where your order is within the 24 hour cancellation period.
If ordering during a sale/ time specific sale & the sale code is not used at the time of order, orders will not be cancelled and/or refunded so a new order can be placed using the sale code. Additionally, if item is discounted more than 50% and missed in packing, a refund will be given in place of a new shipment.
Unless it’s an error on my part, items are non-refundable and non-returnable.
Refund exceptions may be made on a case-by-case basis and WILL incur a 10% restocking fee.