Current Processing Time 25-30 Business Days
Magnolia Lane Advent shipping soon! Day #1 December 13th

FREQUENTLY ASKED QUESTIONS

Item quantities ARE limited in the LPD shop & can be taken from your cart by other shoppers. Freebies apply to physical items sale price after discount before shipping. All mentioned times are in eastern standard time zone times.

Digital items purchased with physical items will not be available to you for download until your entire order is complete! I advise purchasing digital items in a separate transaction for immediate access. Physical freebies will not be sent for digital only purchases.

Please note that I will work to ship orders as fast as possible. Current ship times will is listed as 25-30 business days, however with the majority of items being ready to ship, shipping should be much faster than that. Orders will be processed in the order they were received and the 25-30 is based on business days, excluding weekends & holidays. I DO NOT offer combined orders, as it leads to the possibility of mistakes & I want your order experience to be perfect!


Why am I not receiving your emails?

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When will my order ship?

Currently we have a 25-30 day turnaround time (Though it may have been different at the time you ordered. Check your receipt for accurate ship time estimate). While I do make every effort to ship in advance of that deadline, it cannot be guaranteed, nor should it be expected.

Orders processed by ME to an Authorized Retailer for local carrier shipping at a discount rate to you could take additional delivery time. Actual delivery time will depend on the shipping method by your local carrier and is different may differ from the estimated shipping time.

When your package ships, you will receive an email (your LPD account email). Generally, when these emails are received, your package should already show acceptance and/or tracking. Please add help@laurenphelpsdesigns.com to your safe sender list.

When will I receive an order confirmation?

If this is your first time ordering, your order confirmation email might go to your spam folder. To avoid this, please make sure to add help@laurenphelpsdesigns.com to your email address book or as a safe sender.

You also have 24/7 access to your account and can see the progress of your order in real time as it updates by visiting MY ACCOUNT on the LPD website.

It has been more than two weeks, and I never received shipment tracking?

Please check your spam and junk mail folders first. If you still cannot find your notification email, please send me the email you used to make your purchase and your order number, I would be happy to look up a tracking number for you.

NOTE: Actual delivery time will depend on the shipping method you choose & is different than estimated shipping time.

Can I make a custom request for an item?

Unfortunately, I can no longer accommodate custom requests.

My order arrived, and there's a problem.

Please send me a photo of the issue(s) you are describing, along with the order number and the email you used to place your order. The more detail you can provide me, the easier it will be for me to resolve the issue. If an item is discounted more than 50% and missed in packing, a refund will be given in place of a new shipment.

I ordered the wrong item…

Please send me your order number and a description of which item(s) you ordered as well as the description of the item(s) you had actually intended on ordering. I only allow swaps if the order has not begun its order processing/packing cycle. I will follow up to let you know if the swap is possible or not. Digital Items are not eligible for swaps.

 

Can I cancel my order?

Because my shop is made to order & the nature of my product, all sales are final unless a cancellation request is made within 24 hours of purchase, however a refund WILL incur a 10% restocking fee. Digital Items & items on sale are not eligible for refund or cancellation. Please provide me with your order number and the email you used to place your order, and I will check where your order is within the 24 hour cancellation period.

 

If ordering during a sale/time specific sale & the sale code is not used at the time of order, orders will not be cancelled and/or refunded so a new order can be placed using the sale code.

Unless it’s an error on my part, items are non-refundable and non-returnable.

Refund exceptions may be made on a case-by-case basis and WILL incur a 10% restocking fee.

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