CONTACT US
Need help? Email us and we’ll be in touch within 24 hours on weekdays.
E‑mail: help@laurenphelpsdesigns.com

When will my order ship?

• Currently we have a 5–12 day turnaround time (check your receipt for your specific estimate).

• Orders processed through an authorized retailer at discounted local carrier rates may take additional delivery time.

• You’ll receive a shipping email when your package ships. Add help@laurenphelpsdesigns.com to your safe-sender list.

When will I receive an order confirmation?

• First-time customers, please check your spam/junk folder.

• Add our email to your address book so you don’t miss future updates.

• You can always view order progress 24/7 by visiting My Account on our website.

It’s been over two weeks and I didn’t receive shipment tracking:

• Please check your spam/junk folders.

• Still don’t see it? Email us your purchase email and order number—we’ll track your order for you.

• Please note: delivery time depends on your selected shipping method and the carrier.

Can I make a custom request for an item?
Unfortunately, we are no longer accepting custom product requests.

My order arrived and there’s a problem:

• Email your order number, the email you used to place it, and clear photos of the issue.

• If the item was discounted more than 50% and was missed in packing, we’ll issue a refund instead of a reshipment.

I ordered the wrong item…

• Let us know with your order number and what you intended to order.

• Swaps are allowed only if your order has not yet entered processing or packing.

• Digital items are not eligible for swaps.

Can I cancel my order?

• All sales are final due to the made-to-order nature of our products.

• Cancellations are accepted within 24 hours of purchase and are subject to a 10% restocking fee.

• Digital items, pre-sale, and sale items cannot be refunded or canceled.

• If a sale code was not applied at checkout during a sale, the order cannot be canceled or refunded just to reapply the code.

Unless it’s an error on our part, items are non-refundable and non-returnable.

• Any refund exceptions are evaluated on a case-by-case basis and will incur a 10% restocking fee.